Terms of Service and Refund Policy

Thank you for choosing our Custom Felt Pet service. Before placing an order, please read the following terms of service and refund policy carefully:

Terms of Service:

Order Submission: You can submit orders for custom felt pet portraits through our website or other designated channels. By submitting an order, you agree to abide by these terms of service.
Photo or Video Requirements: To ensure the most realistic portrayal, you need to provide clear, high-quality photos or videos of your pet. We will use the material you provide to create the portrait, so it’s essential that the photos or videos accurately reflect your pet’s appearance and features.
Order Confirmation: We will confirm your order upon receipt and contact you to ensure the details are accurate. Once the order confirmation is complete, we will begin creating your custom felt pet portrait.
Production Time: The production time for custom felt pet portraits depends on order volume, complexity, and artisan capacity. We will make every effort to complete production as quickly as possible and keep you informed of the progress of your order.
After-Sales Service: We provide after-sales services, including order tracking, product inquiries, and complaint resolution. If you have any questions or concerns, please feel free to contact our customer service team.

Refund Policy:

Order Cancellation: If you need to cancel an order, please contact us as soon as possible after order confirmation. Orders that have already begun production cannot be canceled.
Quality Issues: If you receive a custom felt pet portrait with quality issues, such as significant deviations or damage, please contact us within 48 hours of receiving the item and provide relevant evidence. We will remake the portrait at no additional cost based on the circumstances.
Customer Satisfaction: We are committed to providing high-quality service and products to our customers. If you are not satisfied with our product, please contact us, and we will do our best to address your concerns.

By using our custom felt pet service, you agree to abide by the above terms of service and refund policy. If you have any questions or need further assistance, please don’t hesitate to contact us.